The final screen of the wizard will open, confirming that your HASP driver has been successfully updated. You may experience an issue where the dongle has been working fine, but then is suddenly not detected by Intella. Try updating the driver to resolve the issue. Discussions Questions Ideas Problems. If the LED lights up, the application should be able to access the dongle. In these cases we need to create a license at our end before you run Dongle Manager to do the update.

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Make sure that the ocdesoft is enabled. For example, if my dongle is licensed for version 2. We found this in the event log. When you receive dongle errors, it is most likely that the HASP software is not installed properly, hazp the License Manager is codewoft running. Many thanks for help Martin. It may be possible that the HL key has become faulty. You might want to try the Uninstall button and then loading drivers. If you are still experience problems with the dongle not being detected and it is not a hardware issue, it may be a software issue.

Intella will only run via a RDP or terminal session with the dongle in place. Reconnect the USB dongle to your computer Solution 2. You can also try using a different USB device in the port which the dongle was not accessible to verify that the port is actually working.

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Sentinel HASP/LDK – Command Line Runtime Installer v

Don’t let the install routine automatically select the new driver. Note that it is extremely rare that a dongle will give trouble.

Or it may be time to let Mentor codesofft it for you. Be sure to run the upgrade locally on your machine. Be sure to select the Save option when your browser prompts you to save or run the file from its current location. License Manager running Follow these steps to make sure that the License Manager is running. You can only keep on using Intella with a USB dongle.

Troubleshooting HASP, dongle and licensing issues

Well, now we know that you are not loading the same library dll as I am. Follow these steps has make sure that codesooft License Manager is running. The final screen of the wizard will open, confirming that your HASP driver has been successfully updated. When I built my last workstation I mounted USB ports on the front of the enclosure so that it would be easier un-plug the key and go.

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Updates can be missed or applied out of order which stops the new license being applied to the dongle. The License Manager needs to be running on your system for the dongle to work. Please enter a title.

There are several causes for this issue. If any of these items have a red X or a yellow warning sign, they may not have been installed properly and the drivers should be installed again. If you see codsoft dongle then Intella should work. The wizard will show the file copy status and also notify you when the new HASP drivers are being installed. Section 2 – Troubleshooting dongle not being detected issues You may experience an issue where the dongle has been working fine, but then is suddenly not detected by Intella.

You will need to submit a support ticket as this involves manually updating the dongle. Your new machine isn’t 64bit is it?

Provide the permalink of a topic that is related to this haps. There are a number of reasons why an update will fail.